Customer Engagement | Stockholm
We are looking for a German-speaking Customer Support Specialist to join our Activation Support team located in Stockholm. Here you will play a key part in supporting our new users at the very beginning of their iZettle journey.
You will support our iZettle merchants taking their first steps as iZettle users. Your support includes informing the merchants about what iZettle has to offer, helping them to sign up and choosing the right products as well as supporting them to take their first transactions with iZettle. Contact channels include live chat, email, and telephone. You will be responsible for ensuring that enquiries receive a timely, accurate and proactive resolution.
This is a brand-new team in iZettle and being in this role means that you have the opportunity to help define and create the best support experience for our new users in Germany.
Join the friendliest faces in FinTech
At iZettle customer service, our mission is to be a strong partner for our merchants in their journey of developing their small businesses.
We’re looking for someone with a real ‘can do’ attitude and a desire to constantly learn and develop. This is a great opportunity for someone who wants to be part of a successful team and see the business continue to grow.
You will also be part of identifying top-call drivers and pain-points and being proactive about communicating and improving each touch-points for our users.
Our office is located in the center of Stockholm and you will report to the Activation Support Team Lead for Continental Europe.
We hire people. Not CVs.
You are professional, organized, ambitious and motivated to succeed in a fast-paced environment. You have a passion for great customer experience and you should desire to go above and beyond in your work. You are proactive and dare to challenge the status quo to drive the best user experience for our merchants. You ideally have previous experience from working in a Technical support/ Customer service role. We also see that you:
- Have excellent written and verbal skills in German
- Are fluent in English
- Have previous experience in handling large volume queries
The skills that set you apart:
- Strong Attention to Detail
- Proactivity and willingness to take ownership of issues to provide the best user experience for our merchants
- Critical Thinking Skills, with the ability to see and solve problems holistically
- The ability to think a few steps ahead and to see the bigger picture
- Interest or even experience in Sales activities, as we see Up-Sales as part of our service
Small minds never helped small businesses
It takes originality and an open mind to start a small business. That’s why small minds have no place in ours. At iZettle, we celebrate the individuality of the people we work with, valuing the impact that diverse experiences, backgrounds, perspectives and ideas can have on our culture and the products we build. We’re proud to be an equal opportunities employer, a place where everyone can benefit from equal access to professional development and bring their whole personality to work.
iZettle is on a mission to help small businesses succeed in a world of giants. Founded in Stockholm in 2010, we revolutionised mobile payments with the world’s first mini chip card reader and software for mobile devices. Today iZettle’s commerce platform for small businesses in Europe and Latin America provides tools to get paid, sell smarter and grow your business. We’re more than 500 employees of 45 different nationalities operating in 12 countries, and we’re recruiting the best and brightest from around the world to help us grow further.
Bring your talent to our attention.
Go on, hit apply and say hello!