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Second Line Support Specialist

We are looking for real problem solvers that can join our growing Tech Department. Today we're around 100 developers, 14 different teams and since we're creating all these new features and products which will keep pioneering the payment industry, we need more people! We have a passionate, open and friendly culture. We're constantly reviewing our work, learning from each other, and sharing our knowledge.

As a second line support officer you will handle support tickets from our first line support, troubleshoot and highlight problems experienced by our merchants to Product teams, so they can have a holistic understanding of which areas to improve.

Some examples of what you will do:

   * Investigate issues in our production environment.

   * Help our product teams to improve quality.

   * Work effectively and productively with 3rd line support.

   * Prioritising and dealing with issues quickly, escalating where required.

   * Create internal reports for finance

The skills you need to succeed

   * Be analytical minded and curious

   * Self-driven and quality minded

   * Have great communication skills

Small minds never helped small businesses

It takes originality and an open mind to start a small business.  That’s why small minds have no place in ours. At iZettle, we celebrate the individuality of the people we work with, valuing the impact that diverse experiences, backgrounds, perspectives and ideas can have on our culture and the products we build. We’re proud to be an equal opportunities employer, a place where everyone can benefit from equal access to professional development and bring their whole personality to work.

We’re iZettle.

iZettle is on a mission to help small businesses succeed in a world of giants. Founded in Stockholm in 2010, we revolutionised mobile payments with the world’s first mini chip card reader and software for mobile devices. Today iZettle’s commerce platform for small businesses in Europe and Latin America provides tools to get paid, sell smarter and grow your business. We’re more than 500 employees of 45 different nationalities operating in 12 countries, and we’re recruiting the best and brightest from around the world to help us grow further.

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