Customer Success Support Agent for the Swedish Market (Temporary)
Customer Service – Stockholm
As part of our in-house Customer Success team, you will be responsible for handling our top merchants’ issues in a effective and proactive manner, on phone, email, live chat and other channels.
We are looking for a Customer Success Support Agent to join our in-house Customer Support team in Stockholm for 2 months (March-April 2019) to cover for one of our Customer Success Agents who is going on parental leave.
You’ll support our top iZettle merchants through their lifetime with us via a variety of mediums including live chat, email, and telephone. You will be responsible for ensuring that enquiries receive a timely, accurate and proactive resolution.
Our mission is to provide “Best in Class” service to our customers. i.e. We want you to think about how our top merchants can have the best iZettle experience, at every part of their journey with us.
We’re a big deal for small businesses
The successful candidate has previous experience working in a customer support or customer service role which offered technical support to customers/ businesses.
We’re looking for candidates with a real ‘can do’ attitude and a desire to constantly learn and develop their skills. This is a great opportunity for someone who wants to be part of a successful team and see the business continue to grow.
What you will be doing
As part of our in-house Customer Success team, you will be responsible for handling our top merchants’ issues in a timely, effective and proactive manner, on phone, email, live chat and other channels. You will also be responsible for helping our top merchants get started with using iZettle.
You will also be part of identifying top-call drivers and pain-points and being proactive about communicating and improving each touch-points for our users.
We hire people. Not CVs.
You are professional, organized, ambitious and motivated to succeed in a fast-paced environment. You have a passion for great customer experience and you should desire to go above and beyond in your work. You are proactive and dare to challenge the status quo to drive the best user experience for our users. You have had experience working in a Technical support/ Customer service role. You also have:
- Calm Telephone manner
- Excellent written and verbal skills
- Previous experience handling large volume queries
The skills that set you apart
- Strong Attention to Detail
- Proactivity and willingness to take ownership of issues to provide the best user experience for our users.
- Critical Thinking Skills, with the ability to see and solve problems holistically
- The ability to think long term, and a few steps ahead
Small minds never helped small businesses
It takes originality and an open mind to start a small business. That’s why small minds have no place in ours. At iZettle, we celebrate the individuality of the people we work with, valuing the impact that diverse experiences, backgrounds, perspectives and ideas can have on our culture and the products we build. We’re proud to be an equal opportunities employer, a place where everyone can benefit from equal access to professional development and bring their whole personality to work.
iZettle is on a mission to help small businesses succeed in a world of giants. Founded in Stockholm in 2010, we revolutionised mobile payments with the world’s first mini chip card reader and software for mobile devices. Today iZettle’s commerce platform for small businesses in Europe and Latin America provides tools to get paid, sell smarter and grow your business. We’re more than 500 employees of 45 different nationalities operating in 12 countries, and we’re recruiting the best and brightest from around the world to help us grow further.
Good thing to note:
As a start, this position will be temporary to fill in for one of our colleagues who is on currently on parental leave for 2 months from March to April 2019. However, we always want to keep great people so when there is a will, we will find a way.